S/4HANA UX Transformation

The Challenge

A large industrial enterprise was migrating from a heavily customised ECC landscape to S/4HANA greenfield. Thousands of users across multiple regions needed a coherent, role-based digital workplace from day one. The challenge was designing a Fiori and Workzone architecture that could handle complex RICEF requirements, integrate automated approval workflows, and be maintainable by a small internal IT team post-go-live.

Technology

Architecture

My Role

• Owned the end-to-end Fiori launchpad strategy across all user roles and business areas
• Designed and configured the SAP Workzone environment, including site structure, navigation, and content federation
• Led RICEF scoping and governed all custom Fiori app developments across the programme
• Architected the SAP Process Automation workflows for purchase order approvals and exception handling
• Delivered UX design workshops and prototyping sessions with key user groups across three regions

Outcomes

• Fiori launchpad live for over 2,000 users across three countries at go-live
• Approval cycle time reduced by over 60% through automated workflows
• Custom app portfolio scoped down by 40% through standard Fiori app adoption
• Internal IT team capable of maintaining the Workzone environment independently post-go-live